We're here to help.
Two mailboxes, real humans behind both. Pick the one that fits and email us directly.
Support
Help with imports, devices, billing, playback, and your account - including data exports and deletion.
- Imports & sources
- Devices & pairing
- Billing & refunds
- Account & data requests
Response time: Household: priority · paid plans: 2 business days · Free: community
Everything else
Product questions, press, partnerships, enterprise, and legal or privacy (GDPR) inquiries.
- Press & partnerships
- Enterprise & volume
- Legal notices
- Privacy & GDPR
Response time: Within 2 business days
Addresses are revealed on click to keep them away from spam harvesters. There is no contact form, plain email means you keep a copy of every exchange.
Help yourself first
The documentation and the FAQ answer most setup, import, and guide questions.
Before you write
Check Status and the Disclaimer, most playback issues are playlist-source related, not our infrastructure. Include your account email and, for playback issues, the source type (M3U or Xtream).
Office
Quansight Consulting SAS
Remote-first · EU entity
Registered in France